Frequently Asked Questions:
How do I order an item I see on your website?
Please email or call about your order request along with any questions you might have about the item(s). There isn't a "Buy Now" option on the site because sizing on these types of garments tends to vary even within garments that are marked the same size. Thus, contact with each and every customer is important to determine how well a garment may work for each individual and ensure your satisfaction to the best of our ability.
How much is shipping?
All items are shipped via USPS, Priority insured. Rates are as follows for each individual item (shipping will be combined when possible):
Top Hats/Derbies/Hombergs/Boots $10
Do you allow returns?
Yes, returns are accepted. Full payment is due in advance, but if you decide not to keep the item(s), you will receive a full refund minus actual shipping charges. Items must be returned within 2 weeks of receiving them and be return shipped insured, tracking information sent by email in case there is a problem with the courier. Returns are not accepted on "clearance" items as they are all final sale - please ask any and all questions before purchasing these items.
What kind of payment do you accept?
Credit Card, PayPal (both via a bank account or credit card), personal check, bank/cashier's check, or money order are accepted. Items ordered by personal check will ship after the check has cleared; however, there is a returned check fee for insufficeint funds of $35 for WSA's resulting bank fees and time & effort to accommodate your sale.
What if I am unsure the item(s) will fit?
Please ask as many questions as you'd like before your purchase. Questions are gladly answered. If you need help measuring, please email firstname.lastname@example.org and assistance will be given. The "Measurement Form" has been updated with instructions to assist with proper measuring technique. This is also why we have such a generous return policy. Plenty of time to show your trainer and tailor.
How can I contact you?
To contact us, email WSA at email@example.com. Your email will be answered as sson as possible within normal business hours. If you have an urgent need, please call: 888-416-0110 and you will receive a return call as soon as possible so that you may ask any questions or place an order over the phone.
What do I do if I have items I would like to sell to you?
If you have items for sale or consignment, please fill out the form on the "Sales and Consignment" tab and send in your items. Once a price is agreed upon, items will be paid for in agreed terms. Consigned items are uploaded to the site within 3 business days of WSA dating/signing agreement. Items accepted will depend upon the current inventory and will be noted on "Sales and Consignment" tab.
For consigned items, you will receive payment for the item(s) minus a 20% commission, and any other fees incurred (PayPal, credit card fees, drycleaning etc.). Payments are made or mailed by the 15th of the month following the confirmed sale of the items. This works better for you, the customer, than a higher flat fee, as you reap 80% of sale price if buyer pays by cash or cleared check! Credit cards and PayPal help sell items more conveniently, and cost about 3% to process. Either way, as a Seller, you should see 76-80% of your final sale price as your proceeds, which is higher than most consignment shops.
What if you don't have what I'm looking for?
If you don't see what you are looking for, please jot a brief email. There may be items not yet listed on the site, or an item coming in that would work for you. If you'd like, fill out the measurement form and have it put on file. If WSA doesn't have something that would work for you now, we will suggest other sites to help you find it elsewhere. WSA would be more than happy to send you in the right direction!
What's with your packaging?
In an effort to keep things "green" and keep shipping & handling costs down, WSA will try to re-use sturdy boxes, intact dry cleaning bags, and other shipping products that are in gently used condition. It reduces waste and keeps shipping costs down, which results in a cost savings for you, the customer. Well Suited Apparel makes an effort to "reduce, reuse and recycle." Thanks :)
To WSA Customers:
Items are sold on a first come, first served basis. At times, several customers may be interested in the same item at the same time. The item will remain on the site until payment has been sent, at which time the item will show "sale pending" on the site. Unfortunately, you may speak with WSA about an item, and a couple hours later it's gone! We try to be as fair as possible by keeping the item available until there is confirmation from someone that payment is sent. Again, this is done on a first come, first served basis. We will let you know if a similar item is available, or if the original item you wanted becomes available again. Your business and understanding are greatly appreciated!
PO Box 515 Getzville, NY 14068